What Is UpBlick?
Getting StartedUpBlick is a customer feedback, review management, business intelligence, and customer engagement platform for businesses.
It helps you collect more genuine customer reviews, understand what customers think, automate review follow-ups, and use customer and business insights to improve.
What does UpBlick help your business do?
UpBlick helps your business:
- Collect genuine customer feedback and Google reviews.
- Understand what customers like, dislike, expect, and need.
- Identify business strengths and areas that need improvement.
- Send review requests, reminders, and follow-ups through WhatsApp and email.
- Automate repeat review collection and customer communication tasks.
- Engage customers through WhatsApp campaigns and conversations.
- Monitor reviews and customer issues.
- Track competitors and discover opportunities to improve.
- Manage customer experience across one or multiple business locations.
How does UpBlick work with Google Reviews?
UpBlick does not replace Google Reviews. It acts as a bridge between your business, your customers, and the Google review page for your location.
A typical review journey is:
Business → Customer → UpBlick Feedback → Customer Insight → Google Review
Your business asks for feedback. The customer shares their experience through UpBlick. You gain useful customer insight, and the customer can continue to the appropriate Google review page when the review flow provides that option.
How can customers provide feedback?
Customers can open your UpBlick review flow through:
- A QR Code Standee.
- An NFC Card.
- A WhatsApp review request.
- An email review request.
- A direct review link sent after you add the customer to UpBlick.
Customers do not need to create an UpBlick account or download an app to provide feedback or leave a review.
What can you manage in UpBlick?
Workspace
- Dashboard: View an overview of business and review activity.
- Reviews: Monitor customer and Google review activity.
- Customers: Manage customer records and review-request activity.
- Issues: Track customer problems that need attention.
- Campaigns: Send planned customer communications.
- Inbox: Manage customer conversations.
Insights
- Analytics: Understand review, customer, and business trends.
- Competitor Tracking: Compare your business with nearby competitors.
- Locations: Manage one or multiple business branches.
Tools
- Automation: Set up repeatable review requests, reminders, and follow-ups.
- Review Tools: Manage tools used to collect and display reviews.
Why use UpBlick?
A Google star rating tells you how customers rated the business. UpBlick helps you understand more of the story behind that rating.
By bringing feedback, reviews, customers, messages, issues, locations, and insights together, UpBlick helps your team:
- Follow up consistently instead of relying on manual reminders.
- Notice customer problems earlier.
- Learn which parts of the customer experience work well.
- Make decisions using customer feedback and business data.
Before you start using UpBlick
To complete the basic setup, prepare:
- Your business name and contact details.
- Your business location or locations.
- The Google Business Profile and Google Review Link for each location.
- The customer contact details you are permitted to use for review requests and follow-ups.
How to get started
- Create your UpBlick account.
- Add your business and its locations.
- Check the Google Review Link for each location.
- Complete the business profile and review collection settings.
- Choose how you want to collect feedback, such as QR, NFC, WhatsApp, email, or direct review requests.
Frequently asked questions
Does UpBlick replace Google Reviews?
No. UpBlick works alongside Google Reviews and helps connect customers to the correct Google review page.
Do customers need to download the UpBlick app?
No. Customers can open the feedback and review flow from a link, QR code, NFC card, WhatsApp message, or email.
Can UpBlick help if a customer forgets to leave a review?
Yes. You can add the customer’s permitted contact details and send a review request or reminder through an available communication channel.
Can I manage multiple locations?
Yes. Add each business branch as a separate location and manage its reviews, customers, review link, and profile independently.
Is UpBlick only for collecting reviews?
No. UpBlick also helps manage customer feedback, issues, communication, campaigns, automation, analytics, competitors, and locations.
Related Articles
Turn every customer touchpoint into review growth
Use UpBlick to collect feedback, request Google reviews, recover bad experiences, and understand customer sentiment.
Need help with UpBlick?
Use these guides to set up review collection, customers, WhatsApp automation, issue recovery, and reporting.
Start growing reviews with UpBlick