Question 1

How to Create Your UpBlick Account?

Accepted Answer

Creating your UpBlick account is the first step to collecting customer feedback, sending review requests, and managing your online reputation from one place. The signup process is simple. You only need your basic account details and a business you want to manage in UpBlick. Visit the UpBlick website. Click Get Started, Register, or the signup option shown on the website. Enter your name, mobile number, email address, and password. Verify your mobile number or email if UpBlick asks for verification. Complete the registration form. Log in to your UpBlick account. After registration, you can continue with your business profile, location setup, Google Review Link, QR Code, NFC Card, and customer review request workflow.

Question 2

How to Log In to Your UpBlick Account?

Accepted Answer

Use the login page whenever you want to access your UpBlick dashboard, customers, reviews, campaigns, inbox, automation, or settings. Open the UpBlick login page. Enter your registered email address or mobile number. Enter your password. Click Login. If you do not remember your password, click Forgot Password and follow the reset process. Once your password is updated, return to the login page and sign in again.

Question 3

How to Reset Your UpBlick Password?

Accepted Answer

Reset your password if you cannot log in or if you want to replace your current password with a new secure one. Open the UpBlick login page. Click Forgot Password. Enter your registered email address or mobile number. Verify yourself using the OTP or reset link sent by UpBlick. Create a new password. Save the new password. Log in again using the updated password. Choose a password that is easy for you to remember but difficult for others to guess. If you are part of a team, do not share your password with other users.

Question 4

How to Update Your Account Information?

Accepted Answer

Keep your account information updated so UpBlick can identify the right user, send important notifications, and keep your profile secure. Open the Account or Settings section in your UpBlick dashboard. Update your name, email address, mobile number, or other account details. Review the details before saving. Click Save Changes or the available save option. Some changes, such as email address or mobile number, may require verification before they are fully updated. This helps protect your account from unauthorized changes.

Question 5

How to Add Your Business to UpBlick?

Accepted Answer

Adding your business tells UpBlick which business you want to manage. This information is used across review requests, customer communication, reporting, and public review collection flows. Open the business setup area in your UpBlick dashboard. Enter your business name. Select the business category that best matches your business. Add your business phone number and email address. Add your address or location details. Enter any other relevant business information. Save the business profile. Once the business is added, you can set up locations, connect your Google Review Link, generate QR materials, and start collecting customer feedback.

Question 6

How to Set Up Your Business Profile?

Accepted Answer

Your business profile helps customers recognize your business when they receive review requests or open your review collection page. Add your business name. Upload your logo if the option is available. Choose the right category. Write a short business description. Add contact details such as phone number and email address. Add your address. Add business hours. Add services or other useful business information. Save the profile. A complete business profile improves trust. Customers are more likely to respond when they can clearly see which business is asking for feedback.

Question 7

How to Add Your Google Review Link?

Accepted Answer

Your Google Review Link is important because it sends customers to the correct Google review page for your business. UpBlick works alongside Google Reviews, so this link helps connect your UpBlick feedback flow with Google. Find your Google Review Link from your Google Business Profile or a Google review link generator. Open the relevant business or location settings in UpBlick. Paste the Google Review Link into the review link field. Save the changes. Test the link once before sending it to customers. When a customer clicks the Google Review Link from UpBlick, they should be taken to the Google review flow for your business. If the link opens the wrong business, update it before sending review requests.

Question 8

How to Add Your Business Location?

Accepted Answer

A location represents the branch, clinic, store, office, or service point where customers interact with your business. Open the location setup area in UpBlick. Add your business address. Select or confirm the correct location. Add Google Business Profile or location information if available. Review the details. Save the location. Accurate location information matters because customers, reviews, QR codes, NFC Cards, campaigns, and reports may be connected to a specific business location.

Question 9

How to Add Multiple Business Locations?

Accepted Answer

Multiple locations are useful for businesses with more than one branch, clinic, store, restaurant, salon, office, or service area. Open the Locations section in UpBlick. Choose the option to add a new location. Enter the address and business details for that location. Add the correct Google Review Link for that location. Save the location. Repeat the process for each branch you want to manage. Each location can have its own reviews, customers, QR codes, campaigns, and reporting. This helps you compare performance instead of mixing every branch into one view.

Question 10

What Is UpBlick?

Accepted Answer

UpBlick is a customer feedback, review management, business intelligence, and customer engagement platform for businesses. In simple terms, UpBlick helps you get more genuine customer reviews, understand what customers think about your business, automate review collection, engage customers through WhatsApp, and identify opportunities to improve and grow. Collect customer feedback through QR Code Standee, NFC Card, WhatsApp, Email, or customer records. Guide happy customers toward Google Reviews. Understand what customers like, dislike, expect, and need. Follow up with customers when something needs attention. Use review, customer, competitor, and business insights to make better decisions. UpBlick does not replace Google Reviews. It works as a bridge between your business, your customers, and Google Reviews.

Question 11

How Does UpBlick Work?

Accepted Answer

UpBlick works around a simple business journey: Business → Customer → Feedback → Google Review → Customer Insights → Business Growth. The customer does not need to download an UpBlick app. They can open your review flow from a QR code, NFC card, WhatsApp message, email, or review request link. A customer interacts with your business. Your business collects feedback through UpBlick. The customer shares what they liked or what could be improved. Happy customers can continue to Google Reviews. UpBlick captures structured feedback and customer sentiment. Your business can follow up, solve issues, send reminders, and understand trends. The result is not just more reviews. You also get a clearer view of customer experience and what your business can improve.

Question 12

What Can I Do With UpBlick?

Accepted Answer

UpBlick gives your business one place to manage review growth, customer feedback, WhatsApp communication, and business insights. Collect customer reviews. Use a QR Code Standee for walk-in customers. Use an NFC Card for tap-to-review collection. Add customers manually. Send review requests through WhatsApp or Email. Send reminders and thank-you messages. Automate review collection and follow-ups. Understand customer feedback and sentiment. Analyze business performance. Track competitors. Run WhatsApp campaigns. Manage customer conversations from Inbox. You can start small with review requests and later use more advanced areas such as campaigns, automation, competitor tracking, and analytics.

Question 13

Understanding the UpBlick Dashboard

Accepted Answer

The UpBlick dashboard is your central navigation area. It helps you move between daily customer work, insights, and tools. Workspace: Dashboard, Reviews, Customers, Issues, Campaigns, and Inbox. Insights: Analytics, Competitor Tracking, and Locations. Tools: Automation and Review Tools. Use Dashboard for the overall view, Reviews for review activity, Customers for customer records, Issues for negative feedback, Campaigns for outreach, Inbox for conversations, Analytics for performance, Competitor Tracking for market comparison, Locations for branch management, and Tools for automation or review collection materials.

Question 14

How to Start Collecting Customer Reviews?

Accepted Answer

Review collection is one of the most important first steps in UpBlick. Once the basic setup is complete, you can start asking customers for feedback and guide happy customers toward Google Reviews. Set up your Google Review Link. Add customers manually or import them when available. Use a QR Code Standee at your business location. Use an NFC Card for tap-based review collection. Send WhatsApp or Email review requests. Let customers provide feedback through UpBlick. Guide customers to Google Reviews based on your review collection settings. After customers respond, UpBlick helps you understand feedback, sentiment, customer activity, and follow-up opportunities.

Question 15

How to Use the UpBlick QR Code Standee?

Accepted Answer

The UpBlick QR Code Standee helps walk-in customers open your review collection page by scanning a QR code with their phone. Place the QR Standee where customers can easily see it. Good places include billing counters, reception desks, checkout areas, tables, waiting areas, or service completion points. Ask customers to scan the QR code after their visit or purchase. The customer opens your UpBlick feedback page. The customer shares feedback. If your flow allows it, the customer can continue to Google Reviews. QR Standee review collection works best when your staff politely asks at the right moment, usually after a positive service experience.

Question 16

How to Use the UpBlick NFC Card?

Accepted Answer

An NFC Card lets customers tap their phone to open your UpBlick review collection page. It is useful when you want an even faster experience than scanning a QR code. Place the NFC Card near the customer interaction point. Ask the customer to tap their compatible phone on the card. The phone opens the UpBlick review page. The customer gives feedback. If your review flow allows it, the customer can continue to Google Reviews. Most modern smartphones support NFC, but some customers may need to enable NFC or use the QR code instead. Keep both options available when possible.

Question 17

How to Add a Customer and Send a Review Request?

Accepted Answer

If a customer leaves your business without scanning a QR code or tapping an NFC card, you can still add the customer and send a review request from UpBlick. Open Customers in your UpBlick dashboard. Add the customer name. Add the customer mobile number or email address. Select the service if your workflow uses service information. Choose the review request template if the option is available. Send the review request. The customer receives the message, opens the feedback flow, shares their experience, and can continue to Google Reviews when appropriate.

Question 18

What If a Customer Forgot to Leave a Review?

Accepted Answer

No problem. You do not have to wait for the customer to remember on their own. This is one of the most practical uses of UpBlick. If the customer had a good experience but forgot to leave a review, you can send a polite review request later. Open Customers in UpBlick. Add the customer details. Send a review request through WhatsApp or Email, depending on what is available. Let UpBlick send reminders according to your configured reminder workflow. The customer can provide feedback and continue to Google Review. This helps your business recover missed review opportunities without manually chasing every customer.

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