How to Use the UpBlick NFC Card?

Getting Started

An NFC card lets a customer open your UpBlick review journey by holding a compatible phone near the card. It is useful at physical locations where customers complete a purchase, appointment, visit, or service.

The NFC card must contain the public review URL for the correct UpBlick business location. A card supplied already configured for your location does not need to be programmed again.

What you need

• An NFC card or tag that can store a web address.
• A phone or NFC-writing device that supports writing to the card.
• An NFC-writing app compatible with your device, unless the card is already configured.
• The public review URL for the correct UpBlick location.
• A QR Code Standee as a fallback for phones that cannot use NFC.

Before you start

Make sure the business location is already added to UpBlick and has the correct Google Review Link. If you manage multiple branches, identify the exact location where the NFC card will be displayed.

Important: Do not permanently lock an NFC card until you have tested its URL. Locking a tag is normally irreversible.

How to set up an NFC review card

Step 1: Select the correct UpBlick location

Sign in to UpBlick and use the location switcher to select the branch where the NFC card will be used.

Step 2: Copy the public review URL

1. Open Review Tools.
2. Select QR Code.
3. Find the Public Review URL shown beside the QR Code Standee preview.
4. Open the link and confirm that it shows the correct business location.
5. Copy the complete URL.

The QR code and NFC card can use the same location-specific public review URL. The difference is how the customer opens it: scanning the QR code or tapping the NFC card.

Step 3: Write the URL to the NFC card

If your card is not already configured:

1. Open a compatible NFC-writing app on your phone or NFC-writing device.
2. Create a new URL or URI record.
3. Paste the complete UpBlick Public Review URL.
4. Choose the app’s option to write the record.
5. Hold the NFC card against the device’s NFC reading area until the write is confirmed.

The exact buttons and NFC reading position depend on the phone and app you use. UpBlick provides the review destination; the compatible device or app writes that destination to the physical card.

Step 4: Test the card

1. Close the NFC-writing app.
2. Unlock a compatible phone and make sure NFC is enabled when the device requires it.
3. Hold the phone near the card for a moment.
4. Open the notification or detected link.
5. Confirm that the correct UpBlick business and location appear.
6. Repeat the test with another compatible phone when possible.

Test the customer journey without submitting a test review.

Step 5: Label and place the card

Add a clear instruction such as Tap to share your experience. Place the card where customers can reach it comfortably without moving equipment or entering a staff-only area.

Where to place an NFC card

• Checkout or billing counters.
• Reception desks and waiting areas.
• Restaurant tables or payment stations.
• Clinic, salon, or service-completion areas.
• Hotel front desks.
• Pickup and collection counters.

Avoid placing the NFC card directly on metal unless the card or tag is designed for use on metal. Metal surfaces can interfere with NFC scanning.

How customers use the card

1. The customer unlocks an NFC-compatible phone.
2. They hold the phone near the marked tap area on the card.
3. The phone displays a notification or link.
4. They open the link and follow the UpBlick review journey.
5. When the configured flow offers it, they can continue to the location’s Google review page.

The customer does not need an UpBlick business account or a separate UpBlick app.

How to ask customers to tap

Ask after the interaction is complete and keep the request neutral. For example:

“Thank you for visiting us. You can tap this card to share your experience.”

Ask eligible customers consistently. Do not offer incentives for positive reviews or ask for a specific star rating.

Tips

• Use one location-specific card for each branch.
• Mark the tap area clearly so customers know where to place their phone.
• Keep the card fixed in one visible, easy-to-reach position.
• Test it regularly, especially after changing review or location settings.
• Keep the UpBlick QR Code Standee nearby as an alternative.
• Do not rewrite or lock a working card unless you understand the effect.

Troubleshooting

Frequently asked questions

Does every phone support NFC?

No. Many modern phones support NFC, but availability and scanning behavior vary by model and settings. Keep a QR code available as a fallback.

Does the customer need to install an NFC app?

Usually not. Compatible phones can normally open a stored web link using their built-in NFC support. Some devices may require NFC to be enabled.

Can the same NFC card be used at multiple locations?

A card opens one stored destination. Use a separate card with the correct location-specific Public Review URL for each branch.

Can I change the link later?

Yes, if the card remains writable. A permanently locked card cannot normally be changed, which is why you should test it before locking.

Is an NFC card better than a QR code?

They are complementary. NFC offers a quick tap experience for compatible phones, while a QR code works as a visible fallback and is easier for some customers to recognize.