How to View and Compare Competitor Performance?

Q: What is competitor tracking?

Competitor tracking in UpBlick helps you monitor businesses that compete with your location, so you can understand how your reputation compares in the market. It is useful for watching ratings, review volume, customer sentiment, and performance trends without checking each competitor manually. Choose competitors that are relevant to your location and business type. Review their ratings, review activity, and reputation signals. Compare those results with your own business performance. Use the insights to improve customer experience, review collection, and response quality. Competitor tracking gives you context. It does not change competitor profiles or reviews; it helps you make better decisions for your own business.

Q: How does competitor tracking work in UpBlick?

UpBlick tracks selected competitors and organizes their reputation data beside your own business data. This makes it easier to notice whether competitors are gaining reviews faster, improving their rating, or receiving repeated feedback about specific strengths or issues. Open Competitor Tracking from the dashboard. Add competitors you want to monitor. Review comparison cards, ratings, review counts, and trend information. Check insights regularly to spot changes in customer perception. Use the comparison as a planning tool for review requests, customer service improvements, and reputation management.

Q: How to add or remove competitors?

You can add competitors that matter to your business and remove competitors that no longer need to be monitored. Keeping the competitor list focused helps your reports stay useful and easy to understand. Go to Competitor Tracking. Use the add option to search for or select a competitor. Confirm the competitor location or business listing before adding it. To remove one, open the competitor list or details and choose the remove option. Review your list after changes to make sure it reflects your real market. Only track competitors that customers are likely to compare with your business.

Q: How to understand competitor tracking insights and performance trends?

Competitor tracking insights help you understand whether your reputation is improving, falling behind, or staying steady compared with nearby competitors. Look beyond one number. Rating, review count, recent review activity, sentiment, and recurring feedback themes all matter together. Check whether your rating is above, below, or close to competitor ratings. Compare review volume to see who is collecting feedback more consistently. Look at recent trends instead of relying only on lifetime totals. Identify repeated compliments or complaints in competitor reviews. Turn the findings into specific actions for service quality, staff training, review requests, or customer follow-ups. A useful competitor insight should lead to a practical action for your own business.

UpBlick Team

Updated on 02-09-2026

Competitor Tracking

Competitor performance can be reviewed from the Competitor Tracking area, where UpBlick shows comparison information for your selected competitors.

You can compare reputation signals such as rating, review count, review movement, and customer feedback patterns.

Open Competitor Tracking.
Select the competitor or comparison view you want to review.
Compare ratings, review counts, review changes, and activity trends.
Look for gaps where your business can improve.
Use the findings to adjust review collection, customer follow-ups, and service priorities.

Performance comparison works best when reviewed regularly, not only when ratings change suddenly.

Getting Started

What Is Competitor Tracking?

How Does Competitor Tracking Work in UpBlick?

Managing Competitors

How to Add or Remove Competitors?

Understanding Insights

How to Understand Competitor Tracking Insights and Performance Trends?