How to Send a Thank-You Message After a Review?

Automation

UpBlick can automatically send a WhatsApp thank-you message after a customer completes the UpBlick review journey. Configure the message once for a location, and UpBlick queues it when an eligible review submission is completed.

When does UpBlick send the message?

The thank-you workflow starts when a customer finishes the UpBlick review flow and the submission changes to Completed. UpBlick then queues one WhatsApp thank-you for that review journey.

The trigger does not depend on the rating. Customers who share positive, neutral, or negative feedback should receive the same respectful acknowledgement.

Before you start

Confirm that:

• The correct business location is selected.
• WhatsApp is connected under Automation > Channels.
• The customer has a valid WhatsApp or mobile number.
• The customer consented to receive review communications.
• The location has an approved and active Thank You WhatsApp template.
• Your account has available WhatsApp message usage.

Configure the automatic thank-you message

Step 1: Select the location

Use the location selector to choose the business location whose message you want to configure. WhatsApp connections and active template selections are location-specific.

Step 2: Open WhatsApp Templates

1. Open Automation in the sidebar.
2. Select WhatsApp Templates.
3. Open the Thank You tab.

Step 3: Choose a language

Use the language selector to display the available Thank You templates for that language. Choose a language your customers understand and that matches the rest of the review journey.

Step 4: Review the available templates

UpBlick provides several thank-you tones, including simple, friendly, professional, service-based, and short messages. Review the preview and confirm that the wording fits your business.

Keep the message focused on appreciation. Do not ask the customer to change a rating, remove criticism, or submit another review.

Step 5: Activate the template

1. Confirm that the template status is Approved.
2. Select Make Active on the template you want to use.
3. Confirm that it is marked Active Template.

If no custom selection has been made, UpBlick uses its default Simple Thank You template for the location.

What happens after configuration?

1. The customer opens the unique UpBlick review link.
2. The customer completes the feedback and review steps.
3. The customer chooses an available completion option.
4. UpBlick records the submission as completed.
5. A background job checks the customer, location, WhatsApp connection, and active Thank You template.
6. UpBlick sends the WhatsApp thank-you and records the communication.

The customer also sees a confirmation inside the UpBlick review experience. The WhatsApp message is a separate follow-up sent to the saved WhatsApp or mobile number.

When is a thank-you message not triggered?

UpBlick does not send the automatic WhatsApp thank-you when:

• The customer chooses Save for later instead of completing the journey.
• The customer posts directly on Google or another platform without completing the linked UpBlick journey.
• The submission was already completed and its thank-you step was already processed.
• The customer record has no WhatsApp or mobile number.
• The selected location has no connected WhatsApp channel.
• The active template is unavailable, unapproved, or cannot be sent.

How UpBlick prevents duplicate messages

UpBlick checks whether a WhatsApp communication with the Thank You step already exists for the same customer, location, and review visit. If it does, the platform does not create another thank-you message for that journey.

A future review journey can have its own thank-you message because it uses a different visit identifier.

Write an effective thank-you message

• Use the customer’s name when the selected template supports personalization.
• Name the business so the customer recognizes the sender.
• Thank the customer for their time and honest feedback.
• Keep the wording short and natural.
• Use neutral language that works for every rating.
• Avoid promotional offers unless the message and consent rules clearly permit them.
• Do not offer an incentive for a review or ask the customer to revise negative feedback.

Troubleshooting

Frequently asked questions

Do I need to send the thank-you manually?

No. After the WhatsApp template is configured, UpBlick queues the message automatically when it records an eligible completed review journey.

Does UpBlick send a thank-you for every rating?

Yes. The automatic trigger is based on completing the review journey, not on receiving a particular rating.

Does the message mean the Google review is live?

No. It acknowledges completion of the UpBlick journey. Google controls whether and when a Google review is published.

Can UpBlick send the thank-you by email?

Not through the current automatic post-review workflow. That workflow sends WhatsApp messages only.

Can a customer receive two thank-you messages for the same review?

UpBlick checks for an existing thank-you communication tied to the same review visit and prevents a duplicate for that journey.